Home Helpline

Let’s Beat COVID-19

Health, Education, and Support Services

The City of Houston cares deeply about the emotional and social needs of citizens during the COVID-19 pandemic. Starting October 1, 2020, people may call 713-999-9442 to reach a trained mental health professional who will provide appropriate intervention and follow-up. The helpline is open 7 days per week from 1 p.m. to 11 p.m. through December 24.

COVID-19 has placed tremendous emotional and mental stress on all Houstonians. There is no shame in reaching out for help. The bilingual, certified and professional trained team is ready help you sort out the strain the virus has placed on you and your family. Do not hesitate to reach out today.

Whether it is the feelings of isolation from social distancing, anxiety from financial issues, sadness from the loss of loved ones or friends, or fear of the unknown and when things may return to normal, a trained professional is ready to help. You’re not alone. A US Centers for Disease Control and Prevention survey found that nearly 41% of respondents are struggling with mental health issues stemming from the pandemic.

Helpline: (713) 999-9442

1:00 p.m. – 11:00 p.m. CDT (7-Days a week)

Houston ISD Mental Health COVID-19 Hotline

The impact of the COVID-19 pandemic is affecting all of us, and no one knows when it will end. Children in HISD are no longer going to school campuses, but are attending virtual classes instead. Parents, teachers, caregivers, and staff are all worrying about paying their bills and keeping themselves and their families healthy. Social distancing and remaining at home are the new normal. These major changes have disrupted the lives of both children and their parents, guardians, caregivers, teachers and staff. Although some are adjusting fairly well, many others are finding the changes to be very challenging.


HISD is concerned about every member of the HISD family. As the largest school district in Texas, HISD is determined to help make this stressful time in our lives easier by providing a mental health hotline. If you or someone you know is struggling, we are here to help. Whatever the case may be, know that there is a professional who wants to listen and knows how to help. It may be as simple as asking for basic information to something as urgent as reporting abuse. Just call us.

Help Line:

(713) 999-9442